Who do I speak to if I have problems with my tenancy?
If your property is managed by MAC The Property Co please call 01925 599900 or email your enquiry to firstname.lastname@example.org
To contact the office directly:
T:07495 537576 – Office Admin
T:07854 502914 – Maintenance
What references will I need?
You will be asked for a previous landlord, bank, employee and/or character references by the referencing company. Proof of address and a form of identification such as a driving license or passport.
How do I work out a monthly rental payment?
The best way to work out the monthly rental payment for a property is to multiply the weekly rent by 52 and divide the total by 12.
How and when do I pay rent?
You will be asked to set up a monthly standing order with your bank. The rent will usually leave your account 3 days before it is due so that it can be processed and received by us in time for the due date. This is usually the same date of the month as your tenancy began (e.g. Check in on 21st March – your rent will be due on the 21st of each month).
What is the Tenant Deposit Protection Scheme?
Your deposit will be protected by the Tenancy Deposit Protection Scheme.
Legislation introduced in April 2007 has ensured that all deposits being paid by a tenant for an Assured Shorthold Tenancy must be registered with a recognised deposit protection scheme within 14 days of the tenancy.
When is my deposit returned to me?
Once the check-out has been conducted, the property has been cleaned to a satisfactory standard and MAC has received instructions regarding the deposit from the landlord, the money will be returned to your account, less any agreed deductions. This typically takes 10 working days and generally no more than 28 days.
What happens if my rent is paid late?
If you are having any problems that may result in late rent payments, contact the offices at MAC immediately. If an arrears letter has to be sent you will be charged for this.
Who is responsible for contacting the utility companies after I move in?
We take responsibility for setting up accounts with the utility companies directly when you move into your property and also when you leave, taking care to provide meter readings at the beginning and end of the tenancy.
How do I serve notice to vacate my property?
Notice would need to be served in accordance with your tenancy agreement by recorded delivery to MAC or by emailing email@example.com
MAC The Property Co Ltd
176 Longford Street
You should always reference your agreement with your name and address.
What happens if I should break my tenancy agreement early?
You will be liable for the rent due until the end of your contract. The landlord may agree to re-market the property and if a new tenant is found then you will be liable to just covering any other expenses from until the property is re-let – payments would be calculated on a pro-rata basis running until the end of the tenancy.
Do I have to stop my payments at the end of my tenancy?
It is your responsibility to contact your bank directly to cancel your standing order once the last payment has left your account. Your check out document will have your last rent payment date.
What should I do with the keys at the end of the tenancy?
Unless specific instructions are given by your landlord keys should be handed to the MAC representative on your day of checkout. Please ensure all sets are returned, a receipt is obtained and that this happens on or before the last day of your tenancy. Please note that you will be liable for rent on a daily basis until the keys are returned.
Are there any costs at the end of my tenancy?
The only costs involved may be associated with professional cleaning and the inventory checkout. Any differences highlighted between the check-in and checkout may incur deductions from your deposit.
What steps do I take to renew my contract when it comes to an end?
Please inform us 60 days before the end date of your tenancy agreement if you wish to renew, we can then set up a re-sign date.