The difference between Mac and others is our determination to build a relationship with your tenant and you to ensure that communication is consistent.
We don’t work for anyone we work with you, your tenant & your property.

Help and Advice for Tenants – Frequently Asked Questions

If your property is managed by MAC The Property Co please call 01925 599900 or email your enquiry to

To contact the office directly:
T:07495 537576 – Office Admin
T:07854 502914 – Maintenance

You will be asked for a previous landlord, bank, employee and/or character references by the referencing company. Proof of address and a form of identification such as a driving license or passport.

The best way to work out the monthly rental payment for a property is to multiply the weekly rent by 52 and divide the total by 12.

You will be asked to set up a monthly standing order with your bank. The rent will usually leave your account 3 days before it is due so that it can be processed and received by us in time for the due date. This is usually the same date of the month as your tenancy began (e.g. Check in on 21st March – your rent will be due on the 21st of each month).

Your deposit will be protected by the Tenancy Deposit Protection Scheme.

Legislation introduced in April 2007 has ensured that all deposits being paid by a tenant for an Assured Shorthold Tenancy must be registered with a recognised deposit protection scheme within 14 days of the tenancy.

Once the check-out has been conducted, the property has been cleaned to a satisfactory standard and MAC has received instructions regarding the deposit from the landlord, the money will be returned to your account, less any agreed deductions. This typically takes 10 working days and generally no more than 28 days.

If you are having any problems that may result in late rent payments, contact the offices at MAC immediately. If an arrears letter has to be sent you will be charged for this.

We take responsibility for setting up accounts with the utility companies directly when you move into your property and also when you leave, taking care to provide meter readings at the beginning and end of the tenancy.

Notice would need to be served in accordance with your tenancy agreement by recorded delivery to MAC or by emailing

MAC The Property Co Ltd
Longford House
176 Longford Street

You should always reference your agreement with your name and address.

You will be liable for the rent due until the end of your contract. The landlord may agree to re-market the property and if a new tenant is found then you will be liable to just covering any other expenses from until the property is re-let – payments would be calculated on a pro-rata basis running until the end of the tenancy.

It is your responsibility to contact your bank directly to cancel your standing order once the last payment has left your account. Your check out document will have your last rent payment date.

Unless specific instructions are given by your landlord keys should be handed to the MAC representative on your day of checkout. Please ensure all sets are returned, a receipt is obtained and that this happens on or before the last day of your tenancy. Please note that you will be liable for rent on a daily basis until the keys are returned.

The only costs involved may be associated with professional cleaning and the inventory checkout. Any differences highlighted between the check-in and checkout may incur deductions from your deposit.

Please inform us 60 days before the end date of your tenancy agreement if you wish to renew, we can then set up a re-sign date.